Effective Date: March 8, 2006

Geek Next Door, LLC Service Contract
All references such as “Customer”, “I”, “You”, “Your”, or “Me” refer to the person, business representative, or customer requesting services by Geek Next Door, LLC.

1.  Repairs will use new or rebuilt replacement parts that perform to factory operational specifications, for hardware repairs. For no additional charge, Geek Next Door, LLC will correct any defects in workmanship of the services provided the defects are reported to Geek Next Door, LLC within 30 days from the date as posted on receipt and are the cause of Geek Next Door, LLC. Spam, ad-ware, and virus removals are not included in a 30 warranty and will expire upon the departure of the service representative from the service location(s).  Customers who have had Spam, ad-ware, or virus removal services are encouraged to inspect their PC (s) before the departure of the service representative to ensure completion of service.  Though virus detection and eradication software and techniques are effective; they may not be %100 effective unless the hard drive has been low-level formatted and memory flushed.  A low level-format and memory flush are optional services that may affect total labor cost and completion time.

2.  I agree that Geek Next Door, LLC technicians may repair all apparent defects unless otherwise requested and may access files, information and/or other data on my product during the repair. I must report any physical damage (i.e. dents or scratches) of my product (s) at time of service completion and/or pick up otherwise I waive all claims I may have.

3.  When service or repair of my product is completed, Geek Next Door, LLC will attempt to notify me of service completion.  If after 30 days the customer is not able to be contacted and/or fails to respond after repeated attempts; Geek Next Door, LLC has the right to dispose of the serviced product by any means and methods it may choose to recover costs and charges.  Also, unless otherwise made known by the customer, Geek Next Door, LLC will dispose of any replacement products or extra parts by any means or method it may choose at its sole discretion. Geek Next Door, LLC can not guarantee the confidentiality of any information that may remain on unclaimed electronic storage devices, including hard drives and computer disk drives. I hereby waive and release all claims against Geek Next Door, LLC and its owner related to such products and its disposal.

4.  I understand that Geek Next Door, LLC will notify me for approval of all repairs that will exceed the minimum approval amount stated on the service order before my product is repaired. If Geek Next Door, LLC is unable to receive my approval to exceed the estimate, the product will be returned to the customer possibly un-repaired with labor charges still applicable.

5.  Geek Next Door, LLC strives to meet the scheduled completion date but Geek Next Door, LLC may change that date and will notify the customer of any significant changes to the scheduled completion date. In some instances Geek Next Door, LLC may not be able to perform repairs or services due to conditions, pre-existing the repair or service of your product. Such conditions may be such as defects or failure in any software, data, or computer hardware components, or due to other factors beyond Geek Next Door, LLC’s control. In the event that repairs or services cannot be performed, Geek Next Door, LLC will contact you.  A minimum labor charge will still apply in the event that services can not be completed due to the before mentioned factors.

6.  Geek Next Door, LLC will NOT back up any data, software, information and/or files on Customer computer(s) or other product unless I specifically request Geek Next Door, LLC to do so. An applicable fee prior to the performance of the service will be applied. I also agree that, whether or not I request a backup, Geek Next Door, LLC shall not be responsible under any circumstances for any loss, disclosure, alteration or corruption of any data, software, or information.  Even though data transfer and recovery utilities are considerably reliable and efficient; they are not 100% and data corruption is possible during the transfer and backup process.

7.  By Signing I agree to a minimum labor charge for troubleshooting/repairing my product in the event that such labor charges are not covered by a service warranty.   A minimum labor charge may be dismissed depending on the discretion of the service representative.  Failure to pay for services rendered and materials at the time of completion will result in a claims process involving city, county, and or state legal authorities and claims services with the customer incurring all legal costs, fines, and service charges as required for Geek Next Door, LLC to receive payment for services rendered and materials.

8.  For verification and support purposes your name, address, e-mail, internet address, and other information may be recorded by Geek Next Door, LLC. Your information will be held in the strictest confidentiality and will not be disclosed to any third party unless required by law.

9.  By accessing this site and its resources the Customer acknowledges that the Customer, or an authorized representative, has read and agrees to all provisions within this service contract and waives all possible liabilities and responsibilities of Geek Next Door, LLC not covered by this contract.